Do you ship internationally?

  • No. We currently only ship within the United States.

Do you offer free shipping?

  • Yes, we are happy to offer free standard shipping on orders of $75 or more.

What service do you use for shipping?

  • We use USPS with tracking so you can follow your items right to your doorstep. UPS 2 day shipping is also available.

How do I get a return shipping label?

  • Please email returns@shopkarlie.com, and we will reply with a shipping label for you to return your item(s).

I need to return something, what is your return policy?

  • Please look at our return policies here.

How long do returns take to process?

  • Returns are usually processed within 7 days once we receive your item(s) back. We will send you an email confirmation once your refund has been issued. See return policy here.

How do your clothes fit?

  • Please check out our sizing chart here. If you have more specific questions email us at cs@shopkarlie.com or call us at 214-390-1888. Hours are 9:00am to 5:00pm CST.

How do I cancel my order?

  • If for any reason you need to cancel your order, we request you do so within 24 hours of placing the order. To cancel, please contact us at cs@shopkarlie.com or call us at 214-390-1888.

What payment methods do you accept?

  • We happily accept Visa, MasterCard, American Express, and PayPal.

I am having issues checking out, what should I do?

  • Please make sure your billing address matches exactly with your credit card. Also check your card number and expiration date. If you are still having issues, please contact us.

Did my order go through?

  • If you are unsure if your order went through, please check your email for an order confirmation. If you think you placed an order, but did not receive an email, please contact us and we can help you.

What is the best way to contact Karlie?

  • The most efficient way to contact us is through email at cs@shopkarlie.com. We closely monitor this account. You can also call us at 214-390-1888.

Can I use multiple discount codes for one order?

  • Unfortunately, we can only accept one discount code per order. 

All photography by Lindsey Landrum Photography.