Return Policy
How it works:
Something not quite right? Not a problem. Returns or exchanges are available within 30 days of purchase -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. These include items in the "sale" category, shoes, jewelry, bags, and mystery boxes. All else is fair game.
If your item is damaged or your purchase date falls outside our standard return window, then please contact cs@shopkarlie.com.
How much do returns cost?
Exchanges and returns for U.S.-based orders are $7.95.
How do I start a return?
It’s super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. If using the order number, don't forget to just use the KR#### portion. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.
Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
Do I need to return the product in its original packaging?
Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)
Is an order slip required?
Nope! But please include a name or order number if possible. We have all the other information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email for easy access. Sometimes these labels end up in the spam folder.
No printer? No problem! We offer a printer-less return option with USPS. After completing your return, you’ll be shown two options: “Print Return Label” and “QR Code.” If you select the latter, you’ll be shown a QR code and link to locate the nearest USPS drop-off location. All you’ll need to do is take your packaged return to your preferred location, show the QR code to a store clerk for scanning and hand off the package!
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.
What is an instant Credit and how do I use it?
After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.
If you have any questions, please email us at returns@shopkarlie.com.
